211 Specialist
About the Role
micro1 is looking for 211 Specialists, Information & Referral Specialists, or Benefits Navigators to help evaluate and improve an AI system on government services topics. You'll use your experience answering the public to confirm sample questions sound like real callers and that AI answers would genuinely help them. This is a short-term, remote contractor project at 10-20 hours/week.
What You'll Do
- Review sample questions and flag any that don't sound like real caller inquiries
- Write rubrics defining a correct, complete answer, including the right referrals and next steps
- Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and unhelpful responses
- Share clear written feedback with the project team asynchronously
Requirements
- Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator
- 1+ years of high-volume public contact (phone, chat, or in person)
- Working knowledge of public benefits and community resources
- Based in the US
- Able to start quickly and commit 10-20 hours/week
- Clear, precise writing
Compensation & Logistics
Remote, US-based only, 10-20 hours/week, short-term project, $50-$150/hour. Experience with crisis intervention, community resource databases, or helping rural and Spanish-speaking callers is a plus.
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