Customer Success - Operations (India Region)

About the Role

Mercor's Talent Success team makes sure everyone using the platform has a smooth experience, from applying to roles and taking AI-led interviews to accepting offers and getting paid. This is a full-time employment opportunity with Mercor India, working directly with engineering.

What You'll Do

• Answer support requests from talent applying for roles
• Triage and investigate reported issues and improve day-to-day talent success workflows
• Document recurring pain points and share insights with product and engineering to reduce support volume
• Write talent-facing help documentation
• Advocate for users' feedback and keep an upbeat tone with near-perfect English

Requirements

• 1-3 years in customer success, operations or product support in a SaaS or marketplace setting
• Strong communication and problem-solving, with de-escalation skills
• Experience with a support platform (Zendesk, Intercom, Help Scout, Freshdesk, Crisp)
• Product intuition and cross-functional collaboration
• Native-level written English

Compensation & Logistics

• Pay: 15,000-30,000 per year (currency not stated in the listing)
• Full-time, about 40 hours per week
• Remote, employment with Mercor India