Customer Success Engineer (LatAm)

About the Role

Mercor's Talent Success team makes sure people using the platform have a smooth experience, from applying and taking AI-led interviews to accepting offers and getting paid. You will often be the first contact someone has with Mercor and will work closely with engineering to investigate bug reports. Native-level English and an upbeat but precise tone are expected.

What You'll Do

• Investigate talent-reported issues end to end: reproduce bugs, find root causes, and separate UX friction, model edge cases and system defects
• Debug across the AI and SaaS stack using telemetry, logs, network inspection and database queries
• Triage sensibly: escalate real engineering problems, resolve others through configuration, prompt refinement or clear guidance
• Surface systemic patterns and product risks to engineering and product leaders
• Write documentation and runbooks that cut repeat issues

Requirements

• Ability to debug web applications, from a CS or software engineering degree or startup experience, experience building modern web apps (React, Node, Flask, Next.js), or 2-5 years supporting customers on such apps
• Comfort with AI systems (LLMs, agents, prompt chains) and understanding of failure modes and hallucinations
• Familiarity with AI APIs and agent frameworks is a plus
• Currently residing in Latin America

Compensation & Logistics

Full-time salary of $35,000-$50,000 per year. Remote, 6 days per week, with substantial overlap with Pacific Time. Open only to residents of Mexico, Costa Rica, El Salvador, Guatemala, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru and Uruguay.